Terms & Conditions
A legal disclaimer
*Last Updated: July 24, 2025*
Welcome to Lustrella ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website [www.lustrella.com] (the "Website"), hosted on the Wix platform, and any products, services, or transactions related to our synthetic pearl manufacturing and distribution, including orders placed in person or via email and enquiries submitted through our product enquiry box. By accessing our Website, submitting enquiries, or engaging with our services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.
Acceptance Of Terms
By using our Website, submitting a product enquiry, purchasing our synthetic pearls, or engaging with our services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into these Terms. If you are acting on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
Our Services
Lustrella specializes in the manufacture and distribution of synthetic pearls, utilizing high-quality glass beads and a patented formulation from a European conglomerate. We operate distribution and manufacturing facilities in Jaipur (India), Bangkok (Thailand), and Hong Kong, and serve as the exclusive distributor of this innovation in South East Asia. Our services include:
• Online browsing and product enquiries via the Website’s product enquiry box for details on sizes, shapes, and availability.
• Order placement in person at our facilities in Jaipur, Bangkok, or Hong Kong, or via email at *hi@lustrella.com*.
• Business-to-business (B2B) partnerships for distribution and supply.
• Customer support for enquiries and order fulfillment.
Use Of The Website
a. Permitted Use
You may use the Website to browse products, submit enquiries through the product enquiry box (for sizes, shapes, and availability), or contact us for orders or support. You agree to use the Website in compliance with all applicable laws and these Terms.
b. Prohibited Use
You may not:
• Use the Website for any unlawful, fraudulent, or harmful purpose.
• Copy, reproduce, or distribute Website content without our prior written consent.
• Attempt to interfere with the Website’s functionality, security, or performance (e.g., hacking, introducing viruses).
• Use automated tools (e.g., bots, scrapers) to access or collect data from the Website.
• Submit false or misleading information through the product enquiry box or other communication channels.
Product Enquiries And Orders
a. Product Enquiry Box
• The Website includes a product enquiry box where you can inquire about the sizes, shapes, and availability of our synthetic pearls.
• Enquiries are non-binding and do not constitute an order. We will respond with relevant product details and instructions for placing an order.
• You agree to provide accurate information when submitting enquiries to ensure we can assist you effectively.
b. Ordering Process
• Orders can be placed in person at our facilities in Jaipur, or via email at *hi@lustrella.com*.
• All orders are subject to availability and our acceptance. We reserve the right to reject or cancel orders at our discretion (e.g., due to stock unavailability, pricing errors, or suspected fraud).
• Product descriptions, images, and specifications on the Website or provided in response to enquiries are for informational purposes and may not be 100% accurate. We reserve the right to correct errors.
c. Pricing and Payment
• All prices are quoted in *US Dollars (USD)* and exclude applicable taxes, shipping, or customs fees unless stated otherwise.
• Payment methods include:
- *Cash*: Accepted for in-person orders only at our facilities in Jaipur, Bangkok, or Hong Kong.
- *Credit Card*: Processed securely through third-party payment processors (e.g., Stripe, PayPal).
- *Bank Transfer*: Details provided upon order confirmation.
- *USDT (Tether)*: Cryptocurrency payments processed to a designated wallet address provided upon order confirmation.
• You are responsible for ensuring accurate payment details, including correct USDT wallet addresses and blockchain network specifications. Lustrella is not liable for losses due to incorrect cryptocurrency transactions, blockchain errors, or price volatility.
• All payments must be completed before order fulfillment unless otherwise agreed in writing.
• For USDT payments, the USD value is fixed at the time of order confirmation, and any transaction fees (e.g., blockchain gas fees) are your responsibility.
We may refuse to accept any particular mode of payment at any point of time based on our own discretion.
d. Shipping and Delivery
• Shipping costs and delivery times are provided upon order confirmation or enquiry response.
• Risk of loss transfers to you upon delivery. We are not responsible for delays or losses due to third-party carriers or customs processes.
• For in-person orders, delivery terms (e.g., pickup or local delivery) will be agreed upon at the time of purchase.
e. Returns and Refunds
• Please contact *hi@lustrella.com* for details regarding returns.
• Products must be returned in their original condition within specific period agreed between the parties in writing.
• Refunds for USDT payments will be processed in USD via an agreed-upon method (e.g., bank transfer cash), subject to our Return Policy.
• Custom or B2B orders may have specific return terms, which will be communicated at the time of purchase.
Intellectual Property
All content on the Website, including text, images, logos, product designs, and descriptions, is owned by Lustrella or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute our content without prior written permission, except for personal, non-commercial use (e.g., browsing or submitting enquiries).
Our synthetic pearls incorporate a patented formulation licensed from a European conglomerate. Unauthorized replication, use, or distribution of this technology is strictly prohibited.
User Accounts
If you create an account on our Website (e.g., for submitting enquiries or tracking orders), you are responsible for:
• Providing accurate and current information.
• Maintaining the security of your account credentials.
• Notifying us immediately of any unauthorized access at *hi@lustrella.com*.
We reserve the right to suspend or terminate accounts for violations of these Terms or suspected fraudulent activity.
Third Party Services
Our Website is hosted on the Wix platform, which may use third-party services (e.g., analytics or marketing tools) to support functionality. These services are subject to their own terms and policies, which you should review. We are not responsible for the performance or practices of third-party services, including credit card or cryptocurrency payment processors.
The Website may contain links to external websites (e.g., payment processors, social media). We are not responsible for the content or practices of these third-party sites.
Cryptocurrency Payments
Lustrella may choose not to accept cryptocurrency payments at any time.
By choosing to pay with USDT, you acknowledge:
• Cryptocurrency transactions are irreversible, and you are responsible for ensuring the accuracy of wallet addresses and blockchain network details.
• Lustrella is not liable for losses due to cryptocurrency price volatility, blockchain errors, or incorrect payment details.
• USDT payments are processed in accordance with applicable laws and may be subject to additional verification to comply with anti-money laundering (AML) and know-your-customer (KYC) regulations.
Limitation Of Liability
To the fullest extent permitted by law:
• The Website and our services are provided “as is” without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
• Lustrella is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Website, submission of enquiries, or purchase of products, including but not limited to loss of profits, data, or business opportunities, or losses related to cryptocurrency transactions.
• Our total liability for any claim related to these Terms or our services shall not exceed the amount you paid us for the relevant product or service.
Indemnification
You agree to indemnify and hold harmless Lustrella, its affiliates, and employees from any claims, losses, or damages (including legal fees) arising from your use of the Website, submission of enquiries, violation of these Terms, or infringement of any third-party rights, including issues related to cryptocurrency payments.
Termination
We may suspend or terminate your access to the Website or our services, including the ability to submit enquiries or place orders, at our discretion, with or without notice, if you violate these Terms or engage in conduct we deem harmful to our business or users.
Governing Laws And Dispute Resolution
These Terms are governed by the laws of India, Hong Kong and Thailand. Any disputes arising from these Terms, your use of the Website, or our services shall be resolved through negotiation in good faith. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts in India, Hong Kong, Thailand or any other as per our discretion.
International Consideration
Lustrella operates in Jaipur (India), Bangkok (Thailand), and Hong Kong, with partners in Europe and South East Asia. By using our Website, submitting enquiries, or placing orders, you agree to comply with applicable local laws, including export controls, customs regulations, and cryptocurrency regulations for international transactions.
Changes To These Terms
We may update these Terms to reflect changes in our practices, Website functionality, or legal requirements. We will notify you of significant changes by posting the updated Terms on our Website with a revised “Last Updated” date. Your continued use of the Website or services constitutes acceptance of the updated Terms.
Contact Us
If you have questions about these Terms, our services, or wish to place an order or submit an enquiry, please contact us at:
*Lustrella*
Email: *hi@lustrella.com*