Privacy Policy
Privacy Policy
*Last Updated: July 24, 2025*
Lustrella ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.lustrella.com] (the "Website"), built on the Wix platform, or engage with our services as a customer, supplier, or partner. By using our Website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
a. Personal Information
• *Contact Information*: Name, email address, phone number, mailing address, or other details you provide when contacting us, placing an order, or registering for an account.
• *Business Information*: For business customers or partners, we may collect company names, billing details, and other relevant professional information.
• *Payment Information*: Credit card details, billing address, or other financial information processed through secure third-party payment processors (e.g., Wix Payments, Stripe, or PayPal).
b. Non-Personal Information
• *Usage Data*: Information about how you interact with our Website, such as IP address, browser type, device information, pages visited, and time spent on the Website.
• *Cookies and Tracking Technologies*: We use cookies, web beacons, and similar technologies to enhance your experience, analyze Website performance, and deliver personalized content. Wix, our Website platform provider, may also use cookies to support Website functionality.
c. Information from Third Parties
• We may receive information from third-party partners, such as marketing agencies or distributors, if you have consented to share your data with us.
How We Use Your Information To
We use your information to:
• Process and fulfill orders for our synthetic pearls and related services.
• Communicate with you about your account, orders, or inquiries.
• Provide customer support and respond to your requests.
• Improve our Website, products, and services through analytics and user feedback.
• Send promotional materials, newsletters, or updates about Lustrella (with your consent, where required).
• Comply with legal obligations and protect our rights, such as fraud prevention or resolving disputes.
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
• *With Service Providers*: We share data with trusted third parties, such as Wix (for Website hosting), payment processors, shipping companies, or marketing platforms, to perform business functions. These providers are bound by confidentiality agreements and applicable data protection laws.
• *With Business Partners*: If you engage with our distribution or manufacturing facilities in Jaipur, Bangkok, or Hong Kong, we may share necessary information to facilitate transactions or partnerships.
• *For Legal Purposes*: We may disclose information to comply with legal obligations, respond to government requests, or protect our rights, property, or safety.
• *Business Transfers*: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Cookies and Tracking Technologies
Our Website uses cookies to enhance functionality and user experience. Cookies may be set by us or by Wix and its third-party partners (e.g., for analytics or advertising). You can manage your cookie preferences through your browser settings or our Website’s cookie consent tool (if applicable). Disabling cookies may affect your ability to use certain features of the Website.
Your Choices and Rights
Depending on your location, you may have the following rights regarding your personal information:
• *Access*: Request a copy of the personal information we hold about you.
• *Correction*: Request corrections to inaccurate or incomplete data.
• *Deletion*: Request deletion of your personal information, subject to legal obligations.
• *Opt-Out*: Unsubscribe from marketing communications by clicking the “unsubscribe” link in emails or contacting us.
• *Data Portability*: Request a copy of your data in a structured, commonly used format (where applicable).
• *Restriction or Objection*: Request restrictions on or object to certain processing activities.
To exercise these rights, please contact us at *hi@lustrella.com*. We will respond within the timeframes required by applicable laws (e.g., 30 days under GDPR).
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security. Wix, as our Website platform provider, also maintains security measures to protect data processed on our behalf.
International Data Transfers
Lustrella operates in Jaipur (India), Bangkok (Thailand), and Hong Kong, with partners in Europe and South East Asia. Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws, using mechanisms like Standard Contractual Clauses where required (e.g., for GDPR compliance).
Third-Party Links
Our Website may contain links to third-party websites or services (e.g., payment processors or social media platforms). We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing personal information.
Children’s Privacy
Our Website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us at *hi@lustrella.com* to request deletion.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: *hi@lustrella.com*